What does The Clutter Genie do?
The Clutter Genie provides hands-on decluttering and organizing services. We help sort belongings, reduce clutter, organize what remains, and make your space calmer and easier to use.
Do you provide cleaning services?
No. The Clutter Genie is not a housecleaning or maid service. We may lightly wipe the shelves, drawers, or surfaces we are actively organizing, but deep cleaning, dishes, laundry, scrubbing, and routine housekeeping are not included.
What is included in my session?
Your session may include sorting, decluttering, categorizing, folding, organizing, and preparing unwanted items for donation or disposal. The amount completed depends on the volume of belongings, condition of the space, and how quickly decisions are made.
What may cost extra?
Shopping for organizing products, product pickup, donation drop-offs, trash removal, packing or unpacking, custom labels, additional help, and time beyond your scheduled session may require an additional fee. Any extra service must be agreed upon before it is completed.
How do payments and deposits work?
A 50% nonrefundable deposit is required to reserve your appointment. The remaining balance is due before your session begins. Your appointment is not confirmed until the deposit has been received.
What if I need to cancel or reschedule?
Please cancel or reschedule at least 24 hours before your appointment. Your deposit may be transferred one time when proper notice is given. Late cancellations, missed appointments, or additional rescheduling will require a new deposit.
Do you move heavy furniture or complete heavy projects?
No. We do not move heavy furniture, appliances, safes, or oversized items. We also do not complete construction, repairs, painting, junk removal, or other heavy labor projects. Items that require heavy lifting must be moved before the appointment.
Are there any spaces or conditions you do not accept?
We do not work in areas with active pests, mold, bodily fluids, animal or human waste, needles, hazardous materials, illegal substances, or severely unsafe conditions. If an undisclosed condition makes the space unsafe, the session may be stopped and payments will not be refunded.
Our Policies
Please review our policies before booking your appointment.
Payments & Deposits
A 50% non-refundable deposit is required to reserve your appointment.
The remaining balance is due at the end of your session by cash, debit card, credit card, or another approved payment method.
Cancellation And Refund Policy
Appointments may be canceled or rescheduled with at least 24 hours’ notice.
Deposits are non-refundable but may be transferred to a new appointment when the cancellation follows our policy.
No refunds are issued after services have been completed.
Satisfaction Guarantee
It's your responsibility to thoroughly inspect the area that was serviced. If for any reason you are not satisfied with services, you have 24 hours to request a call back. ALL concerns must be addressed within 24 hours. *Please note: your complaint must follow the provided service description. If your complaint does fit the service description or have not been mention in our consultation, an additional fee will be required.